jfornarola
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Has anyone else encountered difficulties with these people regarding billing for non-shipped items and the resulting delays in issuing credits?
I ordered two doors for my E9. I was told the doors would be shipped and received in about two weeks. This was acceptable to me. After two weeks I inquired about delivery. I was told there was a shipping delay but that I would have the doors a week later. A week later I received a call that they made a mistake and did not have the doors after all. They also said they would issue a credit.
Of course there are a couple of issues: Why did they bill me in the first place if the product never shipped, and why they have not issued a credit now that close to a month has passed since I was informed the doors were not available.
As of today I'm told that their accounting department will call me back within 24 hours. We'll see if that happens. I have informed my credit card company so I have some leverage.
But this really speaks to the overall business practices. I had never done business before with them and I am highly unlikely to do anything with them again. Has anyone else had a similar occurance? If so, contact me off-line at [email protected].
I ordered two doors for my E9. I was told the doors would be shipped and received in about two weeks. This was acceptable to me. After two weeks I inquired about delivery. I was told there was a shipping delay but that I would have the doors a week later. A week later I received a call that they made a mistake and did not have the doors after all. They also said they would issue a credit.
Of course there are a couple of issues: Why did they bill me in the first place if the product never shipped, and why they have not issued a credit now that close to a month has passed since I was informed the doors were not available.
As of today I'm told that their accounting department will call me back within 24 hours. We'll see if that happens. I have informed my credit card company so I have some leverage.
But this really speaks to the overall business practices. I had never done business before with them and I am highly unlikely to do anything with them again. Has anyone else had a similar occurance? If so, contact me off-line at [email protected].