Vietnamese bumper company- no good. Months of getting nowhere... Sent broken bumper.

sfdon

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On Fri, May 24, 2024 at 7:04 AM Don Lawrence <[email protected]> wrote:
Hello Amy.

I bought 3 sets of bumpers from your company.
Two were OK
One was not.

After I received the damaged left rear bumper and asked you to replace it, I waited several weeks.
I sent a video.

And you asked me to get it welded.

And I sent it in to be welded.

Now I have a bumper that is unacceptable to my client. And I wasted 140.00 and my time

I need you to send me a new, undamaged bumper.

If you want to keep me as a customer- I want it sent immediately.

Thank you Amy.

You can find me as Sfdon on the e9 coupe forum.

I would like to tell people that you are a respectful company.


Don Lawrence
 
Quote from their site


  • Passion is at the heart of our company.
  • Integrity is the key to our success.
  • Taking pride in ensuring customer service satisfaction.
  • Our daily dedication lies in establishing and maintaining the utmost standards of quality.
  • To foster a positive and productive work environment.
 
Hello Don,

Christoph Jöbstl

Sales & Marketing Director

www.groupharrington.com

http://www.youtube.com/user/harringtongroup

http://www.flickr.com/photos/21038833@N05/


Tel: +44 121 288 1250

Fax: +44 122 543 0271


about 10 years ago I bought some for a Dino, they were great, only SS. Don't even touch as they scratched something fierce.

Used to be a great fellow (Christoph), no longer there. Another one bites the dust. Best of luck!

Regards, Alberto

PS. write me!


Soon my friend- sailing this weekend. Great weather, but not much wind.
 
I thought i would add my 2p on here. Bought a bumper set which needed modification, was told I could buy another set at a discounted price.

Also sent a mint 5 slat grille to be reproduced. Wasn't happy with some bits and asked for alterarions to be made but was asked to fit it and they would make me another with the changes done once i provided feedback (i did).Was told it would be reassembled. In October I was told it had been reassembled ready to post. Then after months of no response then told it was in pieces. Still no response. Shame I spent a considerable amount of money with them, for anyone looking to purchase from them, customer support is extremely poor and I would advise to get your originals chromed.
 
A few screenshots of the last bits of conversation.
 

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