Revisiting an old thread on World Upholstery.
First we have bought from them before and have experienced good quality and good service in the past.
BUT just recently we requested a sample of leather and it was perfect. We spoke with the salesperson and was assured that the supplied hides are exactly the same as the sample. Same vat dye run etc. etc.
So we ordered 2 hides for $1300+shipping. What we got was no where near matching the sample. The sample was thicker, very soft, had a nice texture and color matched the vinyl we had previously purchased. The hides received are not very soft, have essentially zero texture, are much thinner than the sample and original leather, and does not match the vinyl as well.
Ok so we called World expecting to get support to find out what happened. First they said they would not take back the two hides as is their policy with consumables. Explanation was that samples do vary from the actual product, which is understandable, but when we were told they would and the salesperson absolutely echoed that, well.
They did send us another sample, and it looks like it is a snippet of from the hides we received.
The received hides are of a decent quality, not being a leather expert, but seem awful stiff to work with.
This is not in any way saying World is not a good company, but in this case is seems their customer support is lacking.
Anyone else have similar experiences with World and with samples not matching the end product in general?
jjs2800cs