For what it's worth, I've had fairly pain free interactions and pricing with DHL for European purchases, private and retail.
And now we need to file the Lacy Act form for UPS shipments from Walloth- Ideas any one? Buehler?
- Thread starter sfdon
- Start date
@Nachtycoupe i completely agree. FedEx has been ok but DHL has been best. And now I think UPS is just trolling me, just got this email
Attachments
makes you wonder, if you gave them a bad review, would they put you on a list for (S)pecial (H)igh (I)ntensity (T)raining ... otherwise know as the SHITlist
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I see a big Zero (0) in that reply...LOL
tdgray
Well-Known Member
They are sos crewed up. The windshield saga continues… sent them Walloths invoice and for good measure filled out their stupid form as well. Received a reply that the information that I sent was already on file. WTH people… you delayed my shipment for two weeks just to say that you already had the paper work. What were you fishing for?
Supposedly on its way now. Actually says it’s being delivered today. My guess is it will be damaged. I give it a one in three chance it’s in one piece.
Supposedly on its way now. Actually says it’s being delivered today. My guess is it will be damaged. I give it a one in three chance it’s in one piece.
Optimist…..
My record is 3 broken ones in a row.
They actually suggested that since there were other parts in the box that I fish them out so that I could keep them and then they didn’t have to pay for them.
I explained how I never had my employees fish through boxes of broken glass to find parts and that they could certainly come by the Shop and fish for them their selves.
Assholes….
My record is 3 broken ones in a row.
They actually suggested that since there were other parts in the box that I fish them out so that I could keep them and then they didn’t have to pay for them.
I explained how I never had my employees fish through boxes of broken glass to find parts and that they could certainly come by the Shop and fish for them their selves.
Assholes….
JC -
“So basically if the company that charged me the ridiculous fee doesn't like that I complained about the fee, they can decide against me and charge me more than the disputed fee for their trouble.”
Judge, jury, executioner…
I told Melanie I would absolutely not dispute the fees as they would only add onto them.
Fool’s errand…
“So basically if the company that charged me the ridiculous fee doesn't like that I complained about the fee, they can decide against me and charge me more than the disputed fee for their trouble.”
Judge, jury, executioner…
I told Melanie I would absolutely not dispute the fees as they would only add onto them.
Fool’s errand…
A typical night of joy from UPS…
Where the fun begins…
Save time - prepay online for your WALLOTH & NESCH GBR shipment. If import fees are not paid before delivery, an additional surcharge will be applied.
Total Amount Due
488.40 USD
Save time - prepay online for your WALLOTH & NESCH GBR shipment. If import fees are not paid before delivery, an additional surcharge will be applied.
Total Amount Due
488.40 USD
[/td]
[/td]
Well, I got a fairly quick reply back from W&N which I'll post here. I haven't yet drafted my response to them, which will basically say "look, I'll pay a tariff and I'll pay what most other places seem to charge for a broker fee, which is about $20, but this ridiculous per-line charge is just ludicrous. It didn't exist on any previous shipment, I wasn't notified that it was now going to be added and I think that it's extortionary". Interesting that W&N seems to feel that they had issues with every other shipper, from our experience here it's really UPS that is the worst.
Dear Mr. Leveque,
We are very sorry that the shipping situation with UPS remains unsatisfactory for you, and we fully understand your frustration. However, we believe that drafting a formal letter of complaint is not the right approach. Doing so would only create uncertainty without leading to a quick switch in shipping providers.
Let me briefly outline the situation:
For the past year, we have been working intensively—alongside a team dedicated specifically to UPS—to improve our shipping processes, and we remain in constant contact with UPS Germany and the US.
We are also negotiating with other shipping providers and have already conducted test shipments with them.
These test shipments incurred fees that were opaque and impossible to determine in advance. Furthermore, there was no discernible, significant improvement in the shipping service.
We offer all US customers a flat shipping rate of €49, regardless of whether an order is shipped in one, ten, or more packages (the only exception being orders containing items marked "bulky freight," for which shipping costs are calculated individually).
Other providers charge between €370 and €550—plus additional customs clearance fees—for the same standard shipping service, without offering significantly better handling or delivery. We would no longer be able to offer a flat rate.
Since the US government introduced new tariffs, we have been responding daily to ever-changing requirements imposed by US Customs. Although tariff rates are currently stable, we frequently face changes in customs processing procedures that require a response and ongoing coordination with UPS.
As you can see, we are constantly working to improve a situation for which we are not, unfortunately, responsible. We therefore ask you to reconsider your plan, as it would not lead to any changes in our shipping operations at this time.
Just a quick note regarding the number of lines:
The doubling or tripling of the lines has nothing to do with the line items on our invoice. The issue is that UPS brokers are required to report each item on the invoice to three different US government agencies, which incurs additional fees.
Kind regards
CFO Elke Nesch
And then an hour later got this update:
Dear Mr. Leveque,
I have receive today the following response from UPS (see below). I have translated it for you.
I hope that makes the explanation a bit clearer.
As soon as I receive further information, I will get back to you.
Kind regards
Elke Nesch
--------------------------------------------------------------------------
Dipl. Ing. Albrecht Walloth u. Alexander Nesch GbR
Im Ohl 69
D-59757 Arnsberg
Phone: +49 (0) 2932 - 900 4517
__________________________________________________________________
Hello Mrs. Nesch,
I have submitted your shipment (1ZW488V46772927191) to our US brokerage and customs specialists.
The key point is that the number of line items on the commercial invoice does not necessarily correspond to the number of customs entry lines that UPS must declare to US Customs authorities. Under current US customs and compliance regulations, a single item entry may require multiple customs declaration lines. This applies particularly to goods subject to additional US tariffs or special import regulations: number of items on the commercial invoice ≠ number of customs declaration lines. Consequently, a shipment with 13 line items might, for example, result in 26 or more customs lines in the declaration. These additional lines do not arise from UPS artificially splitting the invoice details, but rather from statutory requirements involved in preparing the customs declaration.
The UPS fee for additional customs lines is calculated based on the actual customs entry lines submitted to US Customs authorities, not on the number of line items on the commercial invoice. Therefore, listing the item description, HTS code, and country of origin in separate fields on the invoice does not automatically lead to higher fees. Instead, the number of billable customs lines is determined by customs regulations and the additional tariffs that must be declared.
Not sure I agree. Interesting that I ordered 13 items. That led to 39 lines on the invoice as screenshot above - Item line 1, HTS line 2, Country line 3. 13x3 = 39. First five lines are "free" in the general UPS disbursement fee of $17. The remaining 34 lines x $3 per line is...hmmm...exactly the $102 I was charged. And c'mon, $3 per additional line? That's lawyer rates right there!
Anyways, not sure what else to do except reply that I'm not going to be able to order from them except under dire circumstances. I would ship to Canada and go pick it up but I'm not sure that would change anything if they still are using UPS for shipping to north America.
Dear Mr. Leveque,
We are very sorry that the shipping situation with UPS remains unsatisfactory for you, and we fully understand your frustration. However, we believe that drafting a formal letter of complaint is not the right approach. Doing so would only create uncertainty without leading to a quick switch in shipping providers.
Let me briefly outline the situation:
For the past year, we have been working intensively—alongside a team dedicated specifically to UPS—to improve our shipping processes, and we remain in constant contact with UPS Germany and the US.
We are also negotiating with other shipping providers and have already conducted test shipments with them.
These test shipments incurred fees that were opaque and impossible to determine in advance. Furthermore, there was no discernible, significant improvement in the shipping service.
We offer all US customers a flat shipping rate of €49, regardless of whether an order is shipped in one, ten, or more packages (the only exception being orders containing items marked "bulky freight," for which shipping costs are calculated individually).
Other providers charge between €370 and €550—plus additional customs clearance fees—for the same standard shipping service, without offering significantly better handling or delivery. We would no longer be able to offer a flat rate.
Since the US government introduced new tariffs, we have been responding daily to ever-changing requirements imposed by US Customs. Although tariff rates are currently stable, we frequently face changes in customs processing procedures that require a response and ongoing coordination with UPS.
As you can see, we are constantly working to improve a situation for which we are not, unfortunately, responsible. We therefore ask you to reconsider your plan, as it would not lead to any changes in our shipping operations at this time.
Just a quick note regarding the number of lines:
The doubling or tripling of the lines has nothing to do with the line items on our invoice. The issue is that UPS brokers are required to report each item on the invoice to three different US government agencies, which incurs additional fees.
Kind regards
CFO Elke Nesch
And then an hour later got this update:
Dear Mr. Leveque,
I have receive today the following response from UPS (see below). I have translated it for you.
I hope that makes the explanation a bit clearer.
As soon as I receive further information, I will get back to you.
Kind regards
Elke Nesch
--------------------------------------------------------------------------
Dipl. Ing. Albrecht Walloth u. Alexander Nesch GbR
Im Ohl 69
D-59757 Arnsberg
Phone: +49 (0) 2932 - 900 4517
__________________________________________________________________
Hello Mrs. Nesch,
I have submitted your shipment (1ZW488V46772927191) to our US brokerage and customs specialists.
The key point is that the number of line items on the commercial invoice does not necessarily correspond to the number of customs entry lines that UPS must declare to US Customs authorities. Under current US customs and compliance regulations, a single item entry may require multiple customs declaration lines. This applies particularly to goods subject to additional US tariffs or special import regulations: number of items on the commercial invoice ≠ number of customs declaration lines. Consequently, a shipment with 13 line items might, for example, result in 26 or more customs lines in the declaration. These additional lines do not arise from UPS artificially splitting the invoice details, but rather from statutory requirements involved in preparing the customs declaration.
The UPS fee for additional customs lines is calculated based on the actual customs entry lines submitted to US Customs authorities, not on the number of line items on the commercial invoice. Therefore, listing the item description, HTS code, and country of origin in separate fields on the invoice does not automatically lead to higher fees. Instead, the number of billable customs lines is determined by customs regulations and the additional tariffs that must be declared.
Not sure I agree. Interesting that I ordered 13 items. That led to 39 lines on the invoice as screenshot above - Item line 1, HTS line 2, Country line 3. 13x3 = 39. First five lines are "free" in the general UPS disbursement fee of $17. The remaining 34 lines x $3 per line is...hmmm...exactly the $102 I was charged. And c'mon, $3 per additional line? That's lawyer rates right there!
Anyways, not sure what else to do except reply that I'm not going to be able to order from them except under dire circumstances. I would ship to Canada and go pick it up but I'm not sure that would change anything if they still are using UPS for shipping to north America.
And let's not forget that currently the shippers are slated to receive billions back for over-charged tariffs. Not sure that's coming back to us....
oh, the administrative fees will make that disappear. sooooo much winning with this tariff policy
Well, here's my suggestion. If you too feel that the experience with UPS is far worse than any of the other shipping options, I would write to W&N's CFO at [email protected] and include [email protected] stating your displeasure. The email from Mr Nesch (I guess he is the founder or related to founder given the last name) suggested that he didn't want me to file a formal complaint, but perhaps numerous consumers making our issues known can move the needle.