Update
OK, so I picked up my coupe from Jim's today and I'm somewhat disappointed with the overall experience. They came highly recommended from various sources, so maybe I just lucked out. Or maybe I'm too picky but you tell me:
While I'm very satisfied with the quality and craftsmanship (see attached pix) I am really not happy with the service:
1. they kept my car for 5 weeks whereas I was initially told 1 week. I would still have been happy with 2 weeks, but 5, come on! They never even called me with an update or to keep me informed of the delay. I had to call to ask if I could pick up the car and every time there was a new excuse: waiting for material, my guy is sick, we're too busy, etc... Note that I made an appointment 2 weeks prior to bringing the car, at a time that worked for them.
2. I specifically ask them to do the vertical stitching so that the seats would look period correct (it's a 1970) and I intentionally printed pictures of what the seats should like when finished. Well guess what? They did horizontal stitching throughout. Brenda (Jim's sister) had the balls to say "we'll take $150 off to compensate for the error". For your reference, that's not even 10% of the price. In my world, you make a mistake you stand up and make up for it. I'm not saying that they should pick up the entire bill but $150 felt like a slap in my face. Anyway, that was another issue to negotiate and, as a customer, you really shouldn't have to.
3. the car came back extremely dirty. Not only is it covered in thick dust (it obviously sat outside the entire 5 weeks), the brand new headliner shows finger prints, the brand new carpet was not vacuumed and there are dried glue spots on the brand new leather seats. Yes, these are all minor issues that will clean up easily but it's just not right to do all this renovation work and return the car more dirty that what I delivered.
Anyway, I will stop my rant and go back in the garage and enjoy my new seats, my new carpet and my new headliner
