UPS shipping delays from Walloth

jefflit

jefflit

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They were talking about this on the 2002 forum but just FYI, as far as I can tell, UPS is hardly shipping out of Germany.

I have an order from Jan 24th that cleared customs on Jan 27th and has been sitting in a container at the airport in Köln ever since. I get two updates per day from UPS saying "We are experiencing transit delays. We will deliver your package as soon as possible." I've spoken to them 3 times now to no avail. I can't open a claim because the stuff isn't "lost". I've also spoken to W&N, who are very nice but not helpful. I even offered to pay for a new order with expedited shipping but they won't do it. Their response: "We are sorry that there are problems with the delivery of your order(s). The US has drastically restricted landings of foreign planes due to Covid. Unfortunately we have no influence on this. All forwarders and parcel services are affected by these restrictions, not just UPS. Of course we are monitoring this matter and hope for a speedy recovery."

However, I'm not buying that because I had another order from Chris at CS Werk that was ordered on Jan 23rd and arrived last week (Feb 11th) via a combination of DHL and USPS.

Normally, I love UPS but they've really dropped the ball on this one. Anyone else seeing the same?
 
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Backlogged for weeks only to arrive destroyed by UPS. I get the same messages every day.
What part do you need?
 
Never throw away the box….
 

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Apologize in advance, just the way my mind works.......

The Flintstones question plaguing all of us is what's the next line of this song " Let's go with the family down the street....." No net searches please.
 
Order from BTS ordered 2/10/2022 shipped DHL is scheduled to be here 2/18/2022.
I do need to place an order from W&N. Hope it gets better.

Update: DHL package arrived on time.
 
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I too am getting the same run around from ups. Ordered from WN on Jan 31, they shipped "UPS EXPEDITED" the next day. Getting the same messages from ups, delivery date to be updated 2 times a day. Called ups several times and can't get a straight answer, also the reps I talk to, English is not their first language. So I guess we have to wait and hope. WN has to offer a better alternative.

Jjs2800cs
Tired of everything blamed on covid!
 
Boonies said:
I ordered a windshield from them with a number of other parts at the same time. The box was destroyed…i expected the glass to be a mess, but was pleasantly surprised. I have no idea how the glass wasn’t broken.
Click to expand...
Same exact thing happened to me. It makes you wonder if those little red shock detectors are of any use. Either that or the packing job WN does is truly excellent
 
So, just to be clear, the delays are not coming from Walloth Nesch. They are coming from UPS and/or US regulations. So shouldn’t this thread be re-titled appropriately? Right now the thread title makes it sound like the delays are coming from Walloth Nesch and their shipping department, which is not the case.
Maybe “UPS shipments from WN delays” instead?

PS: I don’t have a horse in this race. But since WN is a godsend for most of us, especially in the absence of Bmw support, I just want to make sure they don’t get lumped into a problem they have no control over
 
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Bmachine said:
So, just to be clear, the delays are not coming from Walloth Nesch. They are coming from UPS and/or US regulations. So shouldn’t this thread be re-titled appropriately? Right now the thread title makes it sound like the delays are coming from Walloth Nesch and their shipping department, which is not the case.
Maybe “UPS shipments from WN delays” instead?

PS: I don’t have a horse in this race. But since WN is a godsend for most of us, especially in the absence of Bmw support, I just want to make sure they don’t get lumped into a problem they have no control over
Click to expand...
Done!
 
Yes the issue is not with WN, they are fantastic. They ship out orders very fast. I've been told the real issues is in part with US regulations and that FedEx, KLH, etc all are faced with the same problems in Germany. My package cleared customs on Feb 2 and has been sitting in Koeln since. Apparently it has in part to do with space on airplanes and getting airplanes in and out of Germany. As we mentioned in an earlier post, contacting UPS did not provide me with any straight answers as the rep we spoke with we could not understand.

Yet here is the latest from UPS website

1645365919430.png


jjs2800cs
 
Is this only with large packages (windshields) or all packages? I did place a small order with W&N that was shipped UPS and due on 2/23. I decided to order the parts early in case I have to wait.

Update: Aparently with all orders. Glad I ordered way before I need the parts.
Received the following from W&N. However, DHL was able to deliver on time.

"We are sorry that there are problems with the delivery of your order xxx .
Customs in the US have drastically restricted landings of foreign planes because of Covid.
Unfortunately we have no influence on this.
All freight forwarders and parcel services are affected by these restrictions, not just UPS.
I will contact UPS and try to get your package loaded faster.
Of course we are monitoring this matter and hope for a speedy recovery."

Update: Now UPS has rescheduled for the package to arrive on 2/22 which is a day earlier! It is currently in Louisville, KY.
 
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Again, the theory that this affects all shippers is BS. I got my package from CSWerks via DHL two weeks ago. Ordered same day. This is UPS only. Unfortunately, W&N won't ship with a different carrier.
 
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