I once bought an Audi from a licensed dealer off Ebay, took the extended warrantee. I later tried to put a claim in, only to find the aftermarket warrantee service had no record of me. The seller would get the extra money for the warantee, keep it and never send in the paper work! In those days, you could contact other Ebay buyers. This guy had done this to 5 other people. I did not go through Ebay, I went to the Attorney General's office. That seller came crawling to me asking me what he could do.
Geeze has it always been this way and we never heard about it or has the work ethic mindset of many changed? Too many such stories, I surmise we all have one.